FREE PDF QUIZ 2025 MICROSOFT LATEST EXAM MB-230 PREP

Free PDF Quiz 2025 Microsoft Latest Exam MB-230 Prep

Free PDF Quiz 2025 Microsoft Latest Exam MB-230 Prep

Blog Article

Tags: Exam MB-230 Prep, MB-230 Accurate Answers, Actual MB-230 Test, Books MB-230 PDF, Test MB-230 Simulator Online

What's more, part of that TrainingDumps MB-230 dumps now are free: https://drive.google.com/open?id=1ydXy3Zw97qqZDMLMevzRpbEXyeDN4fpp

We boost a professional expert team to undertake the research and the production of our MB-230 learning file. We employ the senior lecturers and authorized authors who have published the articles about the test to compile and organize the MB-230 prep guide dump. Our expert team boosts profound industry experiences and they use their precise logic to verify the test. They provide comprehensive explanation and integral details of the answers and questions. Each question and answer are researched and verified by the industry experts. Our team updates the MB-230 Certification material periodically and the updates include all the questions in the past thesis and the latest knowledge points. So our service team is professional and top-tanking.

Earning the Microsoft Dynamics 365 Customer Service Functional Consultant certification can help professionals stand out in the job market and enhance their credibility with clients and employers. Microsoft Dynamics 365 Customer Service Functional Consultant certification can also lead to new opportunities for career advancement and higher earning potential.

>> Exam MB-230 Prep <<

Free Download Exam MB-230 Prep – The Best Accurate Answers for your Microsoft MB-230

At the moment you come into contact with MB-230 learning guide you can enjoy our excellent service. You can ask our staff about what you want to know, then you can choose to buy. If you use the MB-230 study materials, and have problems you cannot solve, feel free to contact us at any time. Our staff is online 24 hours to help you on our MB-230 simulating exam. When you use MB-230 learning guide, we hope that you can feel humanistic care while acquiring knowledge. Every staff at MB-230 simulating exam stands with you.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q203-Q208):

NEW QUESTION # 203
Drag and Drop Question
Your company uses Dynamics 365 Customer Service.
The company wants to send a customer survey to each customer when a case is closed. The survey must include the following:
- An area with a list of questions that rate the answers as poor,
average, or great.
- A question that rates whether the customer would recommend your
company to others.
The company wants to exclude symbols from any of the question types.
You need to configure the question types.
Which question type should you use? To answer, drag the appropriate question type to the correct requirement. Each question type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 204
A company uses Dynamics 365 Customer Voice.
The company requires the following for a survey:
The survey must be sent automatically each time a salesperson visits a customer and closes the appointment.
If a survey satisfaction score is negative, an activity must be created for the salesperson.
You need to configure the survey.
What should you do? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Box 1: Create a Power Automate flow
After creating a survey, you can send it to respondents based on a business trigger-resolution of a case or fulfillment of an order, for example. You can either select a built-in template or create a flow from scratch by using Power Automate.
Box 2: Create an alert rule
Dynamics 365 Customer Voice includes built-in follow-up management to ensure you follow up to your customer feedback in a timely manner. Each customer satisfaction metric includes support for a real-time alert to notify business users upon receiving customer feedback within the specified alert range. Business users can manage and resolve alerts with follow-up action notes using the built-in alert management dashboard.
Alerts are the follow-up activities that are created based on the defined alert rules. Alert rules are defined on satisfaction metrics. Alerts are created based on the values of satisfaction metrics in survey responses.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/customer-voice/dynamics365-customer-
https://docs.microsoft.com/en-us/dynamics365/customer-voice/alerts


NEW QUESTION # 205
You are using Dynamics 365 Customer Service. You are viewing a knowledge base (KB) article from a case record. Knowledge management is set up to use an external portal.
You need to link the article to the case and share the article with the customer.
What is the solution for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Text Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/find-knowledge-articles-within-record-dynamic


NEW QUESTION # 206
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.
You need to customize the survey for each client.
Solution: Create custom question types. Add the custom question types to a new survey. Customize the questions.
Does the solution meet the goal?

  • A. No
  • B. Yes

Answer: A

Explanation:
Section: Topic 4, Configure Voice of the Customer


NEW QUESTION # 207
A company uses Dynamics 365 Customer Voice.
The company requires the following for a survey:
The survey must be sent automatically each time a salesperson visits a customer and closes the appointment.
If a survey satisfaction score is negative, an activity must be created for the salesperson.
You need to configure the survey.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Box 1: Create a Power Automate flow
After creating a survey, you can send it to respondents based on a business trigger-resolution of a case or fulfillment of an order, for example. You can either select a built-in template or create a flow from scratch by using Power Automate.
Box 2: Create an alert rule
Dynamics 365 Customer Voice includes built-in follow-up management to ensure you follow up to your customer feedback in a timely manner. Each customer satisfaction metric includes support for a real-time alert to notify business users upon receiving customer feedback within the specified alert range. Business users can manage and resolve alerts with follow-up action notes using the built-in alert management dashboard.
Alerts are the follow-up activities that are created based on the defined alert rules. Alert rules are defined on satisfaction metrics. Alerts are created based on the values of satisfaction metrics in survey responses.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/customer-voice/dynamics365-customer-
https://docs.microsoft.com/en-us/dynamics365/customer-voice/alerts


NEW QUESTION # 208
......

Microsoft MB-230 certification exam is a very difficult test. Even if the exam is very hard, many people still choose to sign up for the exam. As to the cause, MB-230 exam is a very important test. For IT staff, not having got the certificate has a bad effect on their job. Microsoft MB-230 certificate will bring you many good helps and also help you get promoted. In a word, this is a test that will bring great influence on your career. Such important exam, you also want to attend the exam.

MB-230 Accurate Answers: https://www.trainingdumps.com/MB-230_exam-valid-dumps.html

P.S. Free & New MB-230 dumps are available on Google Drive shared by TrainingDumps: https://drive.google.com/open?id=1ydXy3Zw97qqZDMLMevzRpbEXyeDN4fpp

Report this page